67 References A.T. Kearney, Inc, 2007a, Future-proofing the company against risk, A.T. Kearney, Inc, available from http://www.atkearney.com/main.taf?p=5,1,1,119,4. Accessed [4th January 2008] A.T. Kearney, Inc, 2007b, Offshoring for long-term advantage: the 2007 A.T. Kearney global services location index, A.T. Kearney, Inc, available from http://www.atkearney.com/shared_res/pdf/GSLI_2007.pdf. Accessed [27th October 2007] A.T. Kearney, Inc, 2007c, Succeeding in a dynamic world: supply management in the decade ahead, A.T. Kearney, Inc, available from http://www.atkearney.com/res/shared/pdf/SuccDynamicFINAL10_25_07.pd f. Accessed [27th October 2007] Baccarini, D., Salm, G. and Love, P.E.D. 2004 ‘Management of risks in information technology projects’, Industrial Management & Data Systems, vol. 104, no. 4, pp. 286-295 Brandenburger, A.M. and Nalebuff, B.J. 1999 ‘The Right Game: Use Game Theory to Shape Strategy’, Harvard Business Review on Managing Uncertainty, pp. 67-105 Chakrabarty, S.K., Gandhi, P. and Kaka, N. 2006 ‘The untapped market for offshore services’, The McKinsey Quarterly, no.2, pp. 1-4 Currie, W. 2000 ‘The supply-side of IT outsourcing: the trend towards mergers, acquisitions and joint ventures’, International Journal of Physical Distribution & Logistics Management, vol. 30, no. 3/4, pp. 238-254. Daga, V. and Kaka, N.F. 2006 ‘Taking offshoring beyond labor cost savings’, The McKinsey Quarterly, pp. 34-35 68 Davies, W. 2000 ‘Understanding strategy’, Strategy & Leadership, vol. 28, no. 5, pp. 25-30 Erickson, J.M. and Ranganathan, C. 2006, ‘Project Management Capabilities: Key to Application Development Offshore Outsourcing’, Proceedings of the 39th Hawaii International Conference on System Sciences, IEEE, pp.1-10 Franceschini, F., Galetto, M., Pignatelli, A. and Varetto, M. 2003 ‘Outsourcing: guidelines for a structured approach’, Benchmarking: An International Journal, vol. 10, no. 3, pp. 246-260 Frei, F.X. 2008, ‘The four things a service business must get right’, Harvard Business Review on Managing Uncertainty, pp. 3-8 Gallivan, M.J. and Oh W. 1999, ‘Analyzing IT Outsourcing Relationships as Alliances among Multiple Clients and Vendors’, Proceedings of the 32nd Hawaii International Conference on System Sciences, IEEE, pp.1-15 Gottschalk, P. and Solli-Saether, H. 2005 ‘Critical success factors from IT outsourcing theories: an empirical study’, Industrial Management & Data Systems, vol. 105, no. 6, pp. 685-702. Hagel, J. 2004 ‘Offshoring goes on the offensive’, The McKinsey Quarterly, no. 2, pp. 21-29 Hatch, M.J. 2006, Organization theory: modern, symbolic, and postmodern perspectives, Oxford University Press, New York. HBR, 2003, ‘Does IT matter? An HBR debate’, Harvard Business Review, pp. 1-17 ICTA, 2006, A baseline sector analysis of the business process outsourcing industry of Sri Lanka, Information and Communication Technology Agency of Sri Lanka, available from http://www.icta.lk/Insidepages/downloadDocs/ BPO_Report_ver3.5-Final.zip. Accessed [27th October 2007] 69 ICTA, 2007, Sri Lankan pc/server market outperformed 2006 growth projections, Information and Communication Technology Agency of Sri Lanka, available from http://www.icta.lk/Insidepages/News&event/030407 whatsnew.asp. Accessed [28th October 2007]. Jayakody, J.A.S.K. and Sanjeewani, W.M.A. 2005 ‘The best business practices of Sri Lankan firms’, Journal of Management Development, vol. 24, no. 7, pp. 622-631 Knights, D. and Jones, B. 2007 ‘Outsourcing (the) economy to India: utopian and dystopian discourses of offshoring’, International Journal of Sociology and Social Policy, vol. 27, no. 11/12, pp. 433-446. Kurul, E. 2007 ‘A qualitative approach to exploring adaptive re-use processes’, Facilities, vol. 25, no. 13/14, pp. 554-570 Liu, L.B., Berger, P., Zeng, A. and Gerstenfeld, A. 2008 ‘Applying the analytic hierarchy process to the offshore outsourcing location decision’, Supply Chain Management: An International Journal, vol. 13, no. 6, pp. 435-449 Meso, P. and Jain, R. 2006 ‘Agile software development: adaptive systems principles and best practices’, Information Systems Management, vol. 23, no. 3, pp. 19-30 Munive-Hernandez, E.J., Dewhurst, F.W., Pritchard, M.C. and Barber, K.D. 2004 ‘Modelling the strategy management process: An initial BPM approach’, Business Process Management Journal, vol. 10, no. 6, pp. 691-711 NASSCOM, 2007, Indian IT industry: NASSCOM analysis, National Association of Software and Service Companies, available from http://www.nasscom.in/ upload/5216/Indian_IT_Industry_Factsheet_Feb2007.pdf. Accessed [24th October 2007]. 70 Niranjan, T.T., Saxena, K.B.C. and Bharadwaj, S.S. 2007 ‘Process-oriented taxonomy of BPOs: an exploratory study’, Business Process Management Journal, vol. 13, no. 4, pp. 588-606 Oracle Corp., 2008, ‘Organizing for management excellence’, Journal of Management Excellence, September, no. 2, pp. 1-25 Pati, N. and Desai, M.S. 2005 ‘Conceptualizing strategic issues in information technology outsourcing’, Information Management & Computer Security, vol. 13, no. 4, pp. 281-296. Porter, M.E. 1996, ‘What is Strategy?’, Harvard Business Review, November- December, pp. 62-78 Porter, M.E. 2001 ‘Strategy and the Internet’, Harvard Business Review, March, pp. 66-69 Power, M.J., Desouza, K.C. and Bonifazi, C. 2007, The Outsourcing Handbook, Kogan Page India, New Delhi. Sekaran, U. 2006, Research methods for business: a skill building approach, Wiley India, New Delhi. Squier, M.M. and Snyman, R. 2004, ‘Knowledge management in three financial organisations: a case study’, Aslib Proceedings: New Information Perspectives, vol. 56, no. 4, pp. 234-242 Tafti, M.H.A. 2005 ‘Risks factors associated with offshore IT outsourcing’, Industrial Management & Data Systems, vol. 105, no. 5, pp. 549-560 Tan, K.H. and Platts, K. 2005 ‘Effective strategic action planning: a process and tool’, Business Process Management Journal, vol. 11, no. 2, pp. 137-157 71 The World Bank, 2007 Building the Sri Lankan knowledge economy, The World Bank in South Asia, available from http://siteresources.worldbank.org/ SOUTHASIAEXT/Resources/223546-1206318727118/4808502-120631875 3312/slknowledgeeconomy.pdf. Accessed [22nd September 2008] Vashistha, A. 2005, The Offshore Nation: The Rise of Services Globalization, Tata McGraw-Hill, New Delhi, p.15. Webb, L. and Laborde, J. 2005 ‘Crafting a successful outsourcing vendor/client relationship’, Business Process Management Journal, vol. 11, no. 5, pp. 437- 443. West, J. 2007, ‘Value Capture and Value Networks in Open Source Vendor Strategies’, Proceedings of the 40th Hawaii International Conference on System Sciences, IEEE, pp.1-10 Wright, L.T. 1996 ‘Exploring the in-depth interview as a qualitative research technique with American and Japanese firms’, Marketing Intelligence & Planning, vol. 14, no. 6, pp.59-64 Yao, Y. and Murphy, L. 2002, ‘Client Relationship Development for Application Service Providers: A Research Model’, Proceedings of the 35th Hawaii International Conference on System Sciences, IEEE, pp.1-10 Yin, R.K. 2003, Case study research: design and methods, SAGE Publications, Thousand Oaks, pp.85-97.