> REFERENCES 
International Organization for Standardization (ISO) 9001:1994 Quality Management 
and Quality Assurance Systems- quality systems in design, development, production, 
installation and servicing. 
International Organization for Standardization (ISO) 9002:1994 Quality Management 
and Quality Assurance Systems- quality systems in production, installation and servicing. 
International Organization for Standardization (ISO) 9003: 1994 Quality Management 
and Quality Assurance Systems- quality systems in final inspection and test 
International Organization for Standardization (ISO) 9004:1994 Quality Management 
and Quality Assurance Systems- Guide lines for quality improvements 
International Organization for Standardization (ISO) 9001:2000 Quality Management 
Systems- Requirements 
International Organization for Standardization (ISO) 9004:2000 Quality Management 
Systems- Guide lines for Performance Improvements 
International Organization for Standardization (ISO) 19011:2002 Guide line for quality 
and/or environmental management systems auditing 
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International Organization for Standardization ISO)/TR 10013 Guide lines for quality 
management system documentation 
International Organization for Standardization ISO 9001 for small businesses. What to 
do- Advice from ISO/TC 176 second edition. 
International Organization for Standardization (ISO) (2000), ' Guidance on the process 
approach to quality management systems'', Document: ISO/TC 176/SC 2/N544, 
Wenmoth, B. and Dobbin, D. (1994), "Experience with implementing ISO 9000", Asia 
Pacific Journal of Quality Management, Vol. 3 No. 3, pp. 9-27. 
Chin, K. W., Poon, G.K.K and Pun, K.F.(2000), "The critical maintenance issues of the 
ISO 9000 system: Hong Kong manufacturing industries' perspective ", work study, vol.49 
No: 3, pp89-96. 
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