Browsing by Author "Priyadarshana, YHPP"

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  • Automatic evaluation software for contact centre agents’ voice handling performance 
    Perera, KKANN; Priyadarshana, YHPP; Gunathunga, KIH; Ranathunga, L; Karunarathne, PM; Thanthriwatta, TM [Article-Abstract]
    Evaluating the contact center agent’s voice handling skills is important in order to enhance the customer satisfaction, through employee performance. Conventionally, supervisors in call center monitoring divisions listen ...
  • A Comprehensive information extraction module for reducing call handling time in a contact centre 
    Gunathunga, KIH; Priyadarshana, YHPP; Perera, KKANN; Ranathunga, L; Karunaratne, PM; Thanthriwatta, TM [Article-Abstract]
    Information extraction plays an important role in text related research and application areas such as text mining and dialogue systems. Information extraction can be done using key word extraction and measuring the semantic ...
  • GPS assisted traffic alerting and road congestion reduction mechanism 
    Priyadarshana, YHPP; Nipuni, KKA; Perera, N; Karthik, V; Jayaseelan, R; Abhayawardhana, ARK; Sandamali, HAK; Ranathunga, L; Ruvini, WM; Weerasinghe, M [Conference-Full-text]
    Traffic congestion is one of the major problems which almost all people face in their day-to-day life. Resources such as time, fuel and money are wasted because of this problem. Both government and non-government parties ...
  • Sentiment analysis: Measuring sentiment strength of call centre conversations 
    Priyadarshana, YHPP; Gunathunga, KIH; Perera, KKANN; Ranathunga, L; Karunaratne, PM; Thanthriwatta, TM [Conference-Abstract]
    Measuring sentiment strength can be considered as one of the key areas of sentiment analysis. The existing sentiment word scoring functions are based on the intensity of adjectives in the sentences. To date, there is a ...