Abstract:
Despite the phenomenal growth in Information Systems and focus towards the
wellbeing of human resources within organizations, gender studies in the context of ERP
implementation projects have been widely lacking interest among researchers in the past.
Exploring the effects of gender on the success of ERP implementation teams has been
ignored by most researchers and the records from the industry confirm that at present gender
is rarely used as a criteria by most managers during decision making for allocation to ERP
teams.
With the aim of filling this gap and adding new knowledge to the industry, this study
aims to realize three main objectives. The first is to identify the optimum roles that should
exist in an ERP implementation team. The second is to explore the industry for gender
related characteristics that could lead to completing an ERP implementation more
successfully. Finally this study would be commissioned to explore the suitability of a gender
to take up a role in an ERP project and consequently to explore the preference of a gender to
an ERP implementation project team.
The study was based on extensive data gathering from individuals employed in the
ERP industry. Experienced individuals from two groups namely, “Resource Allocators” and
“Team Members” holding different roles were interviewed during the data gathering process.
A set of twenty five different semi structured interviews were carried out in the first phase
where important themes were identified based on objectives. In addition five semi structured
interviews were conducted to further clarify themes identified during the first phase of
interviews. The constant comparison technique together with cross case analysis in grounded
theory was used to analyze each theme individually and interpret the results.
The above mentioned analysis techniques applied on the data gathered resulted in
the identification of following outcomes. 1) The optimum roles that an ERP implementation
team should possess in order for it to be successful was identified; 2) The gender
characteristics that enhance the success rate in ERP implementations were recognized. 3) It
was identified that the selection of a male was predominantly higher than a female and
finally 4) It was elicited that the industry showed a slightly higher preference towards males
over females during recruitment and allocation to projects. Even though the traditional
criteria considered currently by most managers are obviously important this research clearly
shows that the consideration of gender during the selection process could make a significant
difference in terms of better satisfaction, higher performance and the overall success of the
project.
This thesis contributes to our understanding of how gender could affect a complex
and large scale project such as an ERP implementation in achieving its final goals. The
results of this study would be of particular interest to practicing ERP implementation team
members as well as senior management personal in the IT/ERP industry and the wider
academic community in Sri Lanka to be knowledgeable about the facts of such effects and
act upon them, in the march towards success.
