Conflicts often act as obstacles to the project success by wasting time, money and energy of the
construction stakeholders; resulting numerous harmful effects to the project. Having conflicts is a
natural phenomenon which is inevitable due to the unbreakable bond between the nature of the
construction industry and the sources of conflicts. It is identified that the tendency of having conflicts
is enormously high, especially in post contract stage of any construction project. Even though the
conflict management found to be existing in the construction sector, still the construction stakeholders
often have to face many unmanaged conflicts which subsequently convert into disputes, demanding
expensive and time consuming dispute resolution. Therefore, the requirement of an effective conflict
management should receive a prior importance. It was verified that the effective conflict management
can be derived from the opinions of construction stakeholders since they are the personnel who create
and experience the conflict situations. Therefore, the aim of this study was to develop a stakeholder
preferred framework for effective usage of dual concern theory for conflict management in post
contract stage. Case study was selected as the most suitable research approach due to the qualitative
nature of the study. Twelve semi structured interviews were conducted; selecting three stakeholders
representing each case. The collected data was analyzed using content analysis and conclusions were
drawn and recommendations were put forward. The findings of this study proved that effective
conflict management is a broad spectrum which should be fully followed from the commencement of
the project till the end. Moreover, it was recognized that the main reason for increment of having
conflicts is that the construction stakeholders ignore to follow the entire conflict management
spectrum. Furthermore, the findings confirmed that inclusion of dual concern theory which manages
conflict situations by providing consideration for both self and others at the same time yet in different
degrees in the conflict management spectrum will provide more effective results. Hence, this study
proposed a framework for effective conflict management with the usage of dual concern theory for
post contract stage.
