Abstract:
Sri Lankan banking industry has grown rapidly due to the entrance of the new private banks other
than the public banks. Consequently, customer attraction towards the private banks has been
increased due to the customer dissatisfaction with employee job performance in public banks. This
was revealed that training and development is one of human resource management strategy in
enhancing the employee job performance. Therefore, the requirement of effective training and
development is emerged in order to mitigate the discrepancies in employee job performance in public
sector banks in Sri Lanka while overcoming the training gaps in prevailing procedure. Hence, the aim
of this research is to develop an effective training and development framework to improve the
employee job performance in Sri Lankan public sector banks. Accordingly, case study research was
selected as the most suitable research approach for this study since in-depth investigation is required
to identify the weaknesses in prevailing training and development procedure. Fourteen interviews
were conducted, representing the senior managers, branch managers and banking assistants in public
sector licensed commercial banks. The collected data through the interviews was analysed using
content analysis. The research finding of this study revealed several weaknesses in prevailing training
and development procedure such as poor design of orientation program, poor content of training
program, poor choice of training, poor evaluation of training program and poor performance
evaluation practice. Finally, a training and development framework was proposed in order to
overcome those weaknesses in prevailing training and development procedure.
