Passenger perception on terminal building facilitation at Bandaranaike International Airport

Abstract

Bandaranaike International Airport (BIA) is the main and the busiest airport in Sri Lanka. There are twenty-six airlines in the airport to get the airport and aviation services from the Airport and Aviation Services (Sri Lanka) Ltd (AASL) which provides lots of services to both passengers and airlines within the airport and the owner of the space and fixed structures of the airport. Airport is the place where connects the country with the world by air. When passengers arrived to a country Airport is the first place helps them to make a picture about the country whether it is good or bad. As well as there are transit and transfer passengers within the sector who get the facilities. Lots of countries use the facilities given to passengers in the terminal building to attract them into the country. Therefore, making a good perception on the facilities at the airport helps to attract more tourists into the country. The objective of this research is to measure the passenger satisfaction level about the existing facilities of the terminal building which are provided to departure, arrival, transit and transfer passengers at BIA. A questionnaire survey has been conducted for collecting the data. Both the graphical data presentation (specially bar charts) and mathematical applications are used to analyze the data.