Abstract:
The emerging technology in mobile devices presents new business potential to
Internet enterprises. The solutions of mobility services made it easier to obtain many
things at anytime and anywhere, with this new services and technologies the time has
come to open an another marketing channel to express product and services to the
consumers. Based on the infrastructure ofthe existing e-commerce applications, these
enterprises can extend their services to the vast population of mobile users by
redesigning some of their business process. Taking the E-Ticket system as an
example, this paper examines the requirements of m-commerce applications, and
explores the benefits that mobility contributes by investigating how the electronic
ticketing service can be extended to the mobile users.
Very often, every journey starts with the purchase of a ticket at ticket counter. This
often involves waiting in a queue, losing some precious time and extends the whole
journey. The project talks about the design and development an e-ticket reservation
system for Sri Lanka railway. It would be convenient to have an electronic system at
our disposal, that could make this task as easier as possible and without additional
steps for the passenger.
The main objective of the project online ticket booking system is to book tickets
online. It provides an alternate and convenient method for a customer to purchase
tickets. The system is automatic in nature. Once the data is fed into the database, the
staff need not do anything and the entire order is processed by the system. This
project also offers the option to refund to the customers. The proposed system allows
the customers to book tickets from anywhere. The number of staff members is also
minimized at the ticket counter. There are provisions in the site for a user to become a
registered member. Through a simple operation the customer can select the seat and
make the payment. The customer can also cancel the ticket.
Results show that both, usability and intention to use the mobile
potentially high. Our findings suggest that usefulness and benefits of the mobile
ticketing service are perceived.
