Abstract:
Most of the IT firms use IT processes & standards as a key marketing strategy to win IT
projects. Since IT processes and standards are playing the key role of delivery quality
outputs to their vendors, there is a high demand for companies who have adopted to a wellestablished maturity model. Capability Maturity Model Integration (CMMi) is considered
as one ofthe well-known and established maturity models all over the world.
There were lot of other maturity models that came in to the picture, but only few were strong
enough to retain and become flexible to the rhythm ofthe fast moving IT industry. CMMi is
one of the maturity models which can cater the changes in the IT industry. Even though
CMMi is a well-established maturity model around the world, in Sri Lanka the growth rate is
low when compared with other markets, especially when comparing with Indian and Chinese
markets. Hence understanding the barriers and the effectiveness of CMMi adoption is yet to
be investigated in Sri Lankan IT firms. This research intends to fill the gap of the
effectiveness ofCMMi adoption in Sri Lanka as there is an on-going research to validate the
barriers ofCMMi adoption.
The “E-government evaluation: A framework and case study” (Gupta & Jana, 2003) was
used as the base for this analysis. This framework provides the evaluation methods to
measure the performance/ effectiveness of e- government adoption and those evaluation
methods can be used to evaluate the performance of any other adoptions as well. The
conceptual framework was developed further by focusing on one evaluation method and
CMMi benefits and the measurements of benefits which indicate the effectiveness ofCMMi
adoption. During this research two surveys were done to derive the effectiveness of CMMi
adoption in Sri Lankan context. The preliminary study was conducted to filter out the key
benefits ofCMMi that Sri Lankan companies are seeking for and along with the benefits and
their measurements for each benefit were captured respectively. With the output of
preliminary study, the main survey was conducted to analyse the effectiveness of CMMi
adoption. The influencing factors to adopt CMMi and the recommendations for potentially
interested companies were gathered from the adopted companies.
The research analysis was based on the company type (product base or service oriented) and
the level of CMMi. As per the research finding ofthose categories, the CMMi adoption will
be effective when some important criteria are met and those are stated under section 4.2.2.1.
Further, this research reveals that future adoptions can be more effective if the
recommendations are considered by potential interested companies. Thus the findings ofthis
research analysis will be useful for both future and current adopters, in order to ensure the
efficient usage ofCMMi standard as the company’s prime IT process.
