Customer Relationship Management (CRM) is a strategy used by the business organisations in order to optimise the service efficiency in the current competitive business environment. The aim of CRM in Facilities Management ...

Facilities Management (FM) is a multidisciplinary profession at the core of building operations management. As such, it requires a wide range of skills that differ significantly from region to region due to variable industry ...

Occupational Health and Safety (OHS) is an important aspect in every type of organisations. Healthy workers are an important asset to the organisation and safety issues causes various losses to the organisation. Therefore, ...