Abstract:
Government expenditure is rising yearly. Maintenance expenses of government building
and their services also contributes to this expense. So, productive maintenance within
the government sector is increasingly required in order to optimise the costs on
maintenance and its output. Management of good attitudes within the human resource
of public sector’s maintenance departments is an essential factor to enhancing
productivity of building maintenance. Thus, it is necessary to develop and manage good
attitudes to achieve productive maintenance. Hence, the aim of the research is proposing
a suitable framework for attitude management and development in public sector
organizations in Sri Lanka. The importance of the attitudes and the reasons for difficulty
in developing attitudes is discussed in the paper. The attitude of an employee has been
identified under four basic categories and a qualitative research approach was adopted
to accomplish the research objectives through semi-structured interviews involving 15
respondents under 3 cases. Cross-case analysis was used to analyse findings and finally
a framework was developed to manage good attitudes of staff. Productive maintenance
refers to maximum and optimum output from minimum resources and productive human
resource plays the most important role. It is made up of three key competencies; good
skills, good knowledge and good attitudes. Good attitudes are important in maintaining
other two competencies. Finally, a framework for attitude management and development
have been developed based on reliable suggestions for proper attitude management
within maintenance departments of public sector organisations and several
recommendations were suggested to overcome current barriers in the industry.
