Abstract:
The purpose of this research is to enable Facilities Management (FM) decision makers
to identify key FM interventions that add value to the organisations and to manage a
successful implementation and to measure the outputs. This study inaugurated with
literature review, and then a preliminary survey was carried out to validate the data
gathered from the literature review. To inform the findings reported in this paper data
was collected through semi structured interviews with expert from different industrial
backgrounds. Empirical finding shows that most industrial professions think they should
apply the concept of Adding Value in daily practice but there are constraints such as
resistance from top management, limitations within the hierarchy, workload factor etc.
Many experts identified that identifying a particular added value and the part FM played
in is extremely complex and momentarily difficult. And the most acceptable interventions
which were identified through interviews are changing the physical environment,
changing the facilities services and strategic advice and planning. All the interviewees
agreed that they only use Key Performance Indicators (KPIs) to measure the
performance of facility related activities.
