Impact of continuous flow on operational performance in a warehouse operation - apparel sector case study

Abstract

The aim of this research is to investigate the possibility and requirement of devising the use of the one piece flow to increase operational performance. The empirical research is used to understand the reasons for outsourcing 3PL providers to utilise the concepts continuous flow in an apparels finished goods hub operation. Moreover the paper discusses the aspects of continuous flow in terms of information and material flow and applying theories of Value Stream, Layout and the one piece flow. A quantitative study is conducted focused on professionals from apparels finished goods hub operations. Thereafter operational performance is defined and elaborated with specific and relevant indicators i.e. KPIs. The results indicated that the knowledge and understanding of the 3PL professionals to be at a high level in terms of continuous flow and its contribution towards operational performance. However several key concerns were also highlighted which hindered the implementation of the concepts discussed. The experience of the 3PL service provider in this study provides insights and promote the benefits of continuous flow that can enhance warehouse performance which will contribute to improve Sri Lankan national productivity.