Impact of ISO 9001 based quality management system (QMS) on project performance of state sector construction organizations in Sri Lanka

Abstract

Quality Management System (QMS) provides generic guidance and requirements for establishing organizational quality management policy and procedure, to increase customer satisfaction by reducing cost and increasing productivity. Therefore QMS manages organizational survival by beating the competition in the market. Especially, in the construction industry, QMS can assist organizations to successfully achieve their organizational goals as well as project objectives by satisfying customer needs in all the phases. The main aim of this study was to evaluate the impact of ISO 9001 based QMS on project performance of State sector organizations in Sri Lanka. For this purpose, an in-depth literature review was conducted from different books, journals, and websites to get a better understanding of QMS, identify the main characteristics of the vital parts of construction projects and identify the barriers of effective implementation of QMS. Subsequently, a questionnaire was designed based on previous studies and then distributed randomly among the 80 managerial level employees to collect data. Finally, data analysis was conducted using descriptive statistics to find the result and conclusion. The findings have shown that the implementation of QMS can be affected mostly on customer's satisfaction, followed by triple constraints respectively time cost and scope.