Browsing WCS - 2021 by Author "Silva, L"

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  • Customer loyalty towards sustainable hotels: case studies in Sri Lanka 
    Silva, L; Dissanayake, P; Kumarasiri, B; Soorige, D [Conference-Abstract]
    The hotel sector is directly combined with customer loyalty as it has become increasingly obvious by incorporating its’ antecedents with customer satisfaction and trust. Customer loyalty is influenced by customer satisfaction ...