Browsing WCS - 2018 by Subject "Facilities management (FM)"

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  • customer relationship management in facilities management: a study of office buildings in Sri Lanka 
    Herath, HMPK; Rajini, D; Rathnayake, U; Jayasena, N [Conference-Full-text]
    Customer Relationship Management (CRM) is a strategy used by the business organisations in order to optimise the service efficiency in the current competitive business environment. The aim of CRM in Facilities Management ...
  • Value considerations of adopting BIM in FM 
    Wijekoon, KADNC; Manewa, A; Ross, A; Siriwardena, M [Conference-Full-text]
    Building Information Modelling (BIM) is expected to streamline the key processes of construction, and promote innovation throughout the building/product life cycle. Since most buildings have been designed for long ...