Training and development framework to improve employee job performance in public sector banks in Sri Lanka

Abstract

Sri Lankan banking industry has grown rapidly due to the entrance of the new private banks other than the public banks. Consequently, customer attraction towards the private banks has been increased due to the customer dissatisfaction with employee job performance in public banks. This was revealed that training and development is one of human resource management strategy in enhancing the employee job performance. Therefore, the requirement of effective training and development is emerged in order to mitigate the discrepancies in employee job performance in public sector banks in Sri Lanka while overcoming the training gaps in prevailing procedure. Hence, the aim of this research is to develop an effective training and development framework to improve the employee job performance in Sri Lankan public sector banks. Accordingly, case study research was selected as the most suitable research approach for this study since in-depth investigation is required to identify the weaknesses in prevailing training and development procedure. Fourteen interviews were conducted, representing the senior managers, branch managers and banking assistants in public sector licensed commercial banks. The collected data through the interviews was analysed using content analysis. The research finding of this study revealed several weaknesses in prevailing training and development procedure such as poor design of orientation program, poor content of training program, poor choice of training, poor evaluation of training program and poor performance evaluation practice. Finally, a training and development framework was proposed in order to overcome those weaknesses in prevailing training and development procedure.