Quantitative evaluation of wayfinding at Bandaranaike International Airport for departure passengers

Bandara, A; Adhikariwattage, V

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dc.contributor.author	Bandara, A
dc.contributor.author	Adhikariwattage, V
dc.contributor.editor	Gunaruwan, TL
dc.date.accessioned	2022-04-26T09:36:14Z
dc.date.available	2022-04-26T09:36:14Z
dc.date.issued	2017-07
dc.identifier.citation	Bandara, A., & Adhikariwattage, V. (2017). Quantitative evaluation of wayfinding at Bandaranaike International Airport for departure passengers [Extended Abstract]. In T.L. Gunaruwan (Ed.), Proceedings of 2nd International Conference on Research for Transport and Logistics Industry 2017 (pp. 147-152). Sri Lanka Society of Transport and Logistics. https://slstl.lk/r4tli-2017/	en_US
dc.identifier.uri	http://dl.lib.uom.lk/handle/123/17712
dc.description	Wayfinding is one of the most important factors to be considered for overall passenger satisfaction in an airport terminal. Martel and Senevirathne (1990) found way finding information to be the most important service quality attribute for circulation. Furthermore, research related to overall service quality by Adikariwattage (2015) and Correia, Wirasinghe, and de Barros (2008) underscore the importance of circulation signage as one of the most important attributes at airport terminals. Larger and more complex the facility is more consideration need to be given for providing facilities for wayfinding. Most airport operators follow the practice of qualitatively evaluating wayfinding level of service, which is highly subjective to user profile and limited in use for planning and design purposes. Purpose of this research is to apply the visibility index (VI) method, as a quantitative technique to evaluate wayfinding level of service for departing passengers at Bandaranaike International Airport (BIA), Sri Lanka. A set of level of service grades are derived for evaluating wayfinding level of service at BIA using the method proposed by Dada (1997). Calculated VI values are used in an importance performance analysis in order to identify strengths and weakness in the current wayfinding facilities at BIA	en_US
dc.language.iso	en	en_US
dc.publisher	Sri Lanka Society of Transport and Logistics	en_US
dc.relation.uri	https://slstl.lk/r4tli-2017/	en_US
dc.subject	Passenger orientation	en_US
dc.subject	Wayfinding	en_US
dc.subject	Visibility index	en_US
dc.subject	Level-of-service	en_US
dc.title	Quantitative evaluation of wayfinding at Bandaranaike International Airport for departure passengers	en_US
dc.type	Conference-Extended-Abstract	en_US
dc.identifier.faculty	Engineering	en_US
dc.identifier.department	Department of Transport and Logistics Management	en_US
dc.identifier.year	2017	en_US
dc.identifier.conference	2nd International Conference on Research for Transport and Logistics Industry 2017	en_US
dc.identifier.place	Colombo	en_US
dc.identifier.pgnos	pp. 147-152	en_US
dc.identifier.proceeding	Proceedings of 2nd International Conference on Research for Transport and Logistics Industry 2017	en_US