Perceived factors for the effectiveness of online learning for licensed commercial banks in Sri Lanka

Abstract

The main focus of this research is to measure the effectiveness of online training in banking industry. The study includes any kind of training program which comes under the computer based training, and it examines the effectiveness of these training programs with respect to their current involvement in the bank. The study also includes a discussion on how these trainings contribute to employee satisfaction. The findings are based on responses from questionnaires distributed among banking staff of selected banks in printed form and by email. The information gathered is subjected to a statistical analysis to derive conclusions. This research is based on the timely requirement of the industry, factors extracted from previous research work, and expert views. The major factors looked at in this study are, background of the employee related to the bank and its training, type of materials offered in a computer based training, the kind of subjects selected to be offered in computer based training, perception of participated employees, provided infrastructure facilities, and banks contribution to the training programs. This paper focuses on a selected sample of licensed commercial banks in Sri Lanka to identify the current level of usage of online learning mode and the effectiveness of online mode of learning for their staff training. It aims to also discuss how this mode can contribute to employee satisfaction in different banks. As per the findings from this research work, the author claims that the effectiveness of online mode of learning considerably depends on training materials, participants contribution, subject area and ICT infrastructure used in a training program. Also, there is a significant level of employee satisfaction gained by offering online learning mode of training programs in a bank.