Browsing Conference Proceedings by Author "Yapa, TSD"

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  • Generalised framework for automated conversational agent design via QFD 
    Edirisooriya, MW; Mahakalanda, I; Yapa, TSD [Conference-Abstract]
    Automated conversational agents are often regarded as the most promising method of responding to customer queries with minimum human intervention. Focus of the existing literature is mostly on technological innovations ...
  • Introducing process orientation to the Sri Lankan apparel industry 
    Yapa, TSD; Lanarolle, WDG; Perera, T [Conference-Abstract]
    As a key contributor to the country's economy, the Sri Lankan Apparel Industry plays a major role in apparel business world The intense competition from regional players is the main challenge that industry faces at present. ...