Perera, KKANN; Priyadarshana, YHPP; Gunathunga, KIH; Ranathunga, L; Karunarathne, PM; Thanthriwatta, TM
[Article-Abstract]
Evaluating the contact center agent’s voice handling skills is important in order to enhance the customer satisfaction, through employee performance. Conventionally, supervisors in call center monitoring divisions listen ...