Advancing air travel: designing a dynamic airline reservation system for domestic airlines in Sri Lanka

Abstract

The airline sector is rapidly expanding, with annual revenues in the millions of dollars. Because domestic airlines are the most convenient way to fly in Sri Lanka, local airline websites must be created. However, because there is severe competition in the sector, researchers recognized the need of establishing a web application. Authorizing an administrator to manage all passenger details and flight details, developing a more secure system, automating the e-ticket generating system, improving user satisfaction, lowering development and maintenance costs, and encouraging users with a low level of computer literacy to use the system are all features that will be supported to improve the efficiency of the domestic airline reservation system. As a result, the researchers’ primary goal was to improve the program by expanding the aforementioned functionalities. To accomplish this, researchers chose features such as tokenization, bar code generators, report generators, and automatic ticket generators. Following the successful creation, researchers conducted a system test with participating domestic airline consumers. Based on the testing findings, all responders were pleased with the effective construction of the domestic airline reservation system.