Process analysis factors to adopt intelligent robotic process automation in supply chains

Abstract

Intelligent Robotic Process Automation (IRPA) is becoming one of the leading technologies in today’s businesses that compete in more dynamic business environments. IRPA helps to automate rule-based and repetitive processes in businesses. However, it is necessary to identify process analysis factors to adopt IRPA in supply chains, although there are available factors and frameworks to adopt RPA. Therefore, this research aims to identify process analysis factors to adopt IRPA using the Relative Importance Index (RII) method while categorizing the primary and secondary factors among them. Overall, the findings of this study will help researchers and industry practitioners identify the most critical and secondary factors that need to be considered when adopting IRPA.