Mapping global trends in cost of quality dynamics: a bibliometric study

Abstract

In the construction industry, unique projects and complex dynamics pose challenges for maintaining high-quality standards. An inadequate Quality Management System (QMS) can lead to extra costs and delays, highlighting the importance of methodologies such as the Cost of Quality (COQ). Despite extensive knowledge in manufacturing, the construction sector lags in adopting COQ. A systematic review is needed to understand COQ developments in construction, informing better practices and cost reduction strategies. A Systematic Literature Review (SLR) and bibliometric analysis were carried out utilising 27 peer-reviewed papers obtained from the Scopus database. The present study utilises a range of tools, including VOSviewer and Litmaps to facilitate descriptive analysis, bibliometric analysis, and network visualisation. The purpose of this study is to investigate different aspects of the COQ and analyse different patterns and models related to it in the context of the construction industry. The present study systematically presents potential avenues for future research that have been identified in the existing literature.