Browsing Master of Business Administration in Information Technology by Subject "BANKS AND BANKING - Information Systems"

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Adaptation of CRM software in the systematically important commercial banks in Sri Lanka and its relationship with customer satisfaction

Sri-Nammuni, N [Thesis-Abstract]

Customer Relationship Management (CRM) is a strategy used to learn more about a customer's needs and behaviors in order to develop stronger relationships with them .Good customer relationships are at the heart of business ...
Barriers to the public key infrastructure (PKI) deployment and usage for authentic document transaction in Sri Lankan banking sector

Rajapakse, HS [Thesis-Abstract]

As concerns for information in business, information systems are used for electronic document transactions in both internal and external business processes, which have been growing in recent years. As such, most of the ...

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