De Jonk, AY; Jayasinghe, HMSC; Mujahid, MTM; Silva, WCM; Perera, I; Gajayake, W
[Conference-Full-text]
Interactive Voice Response (IVR) flow in call
centre applications is an important component. IVR
handles customers automatically, for instance when we call
customer service providers an automatic answer is
given to us ...