Abstract:
A construction contract is a unique venture carried out to meet the needs of a client and
other stakeholders within the parameters of cost. schedule and technical specifications. For
a contract to be successful in all aspects. it is necessary to focus on the quality of both the
final product and the processes. The benefits of focusing on the quality of the processes. in
addition to that of the product. can be realized within a project on the short-term and
organization-wide in the long-term. The quality of project processes is usually assured in
terms of standardization and uniformity: this is achieved through the use of documented
procedures. which enables consistent performance in carrying out the processes. regardless
of time. location or person.
