An empirical study of the impact of user training and attitude towards ERP implementation in selected companies in Sri Lanka

Abstract

Implementation of an Enterprise Resource Planning (ERP) is a radical change in an organization. Some of the staff are willing to accept new challenges whereas others are not. Therefore, there is a gap between attitudes of the staff who would involve with the ERP systems and desired objectives of the system. Conducting different types of user training programs can improve communication with employees. It makes them to change their attitudes. This study focused on user attitudes and the effectiveness of training towards the ERP implementation in Sri Lankan Companies. The data collection was done through a series of structured interviews and a questionnaire from the five top recently ERP implemented companies in Sri Lanka. One-way ANOV A result shows the users' attitudes vary from different age groups and the education level of the employees. Further, findings reveal that attitudes have a positive impact depending on their income level and the number of years that they worked for the company. Based on the analysis it can be conclude that the way of training should change.