Enabling the transition from product to service provider : an empirical study in the Sri Lankan apparel Industry

Abstract

The purpose of this study is to develop an appropriate supply chain configuration fofa' basic product provider that engages with customer in providing the service in terms of the demand requirements. The study uses a case study of a specific apparel manufacturing entity selected from the Sri Lankan apparel industry, that focuses on delivering a basic commodity product to a specific apparel retailer that demands a basic product at low cost. The study finds the specific supply chain configuration to deliver basic commodity product under four dimensions such as processes, organization design, governance and decision making structures and performance measurement systems.