Fernando, MDSPerera, CRathnayake, MAdhikariwatte, VHemachandra, K2022-10-312022-10-312022-07M. Fernando and C. Perera, "Determinants of Integrated Citizen-centric E-services in the Public Sector of Sri Lanka," 2022 Moratuwa Engineering Research Conference (MERCon), 2022, pp. 1-6, doi: 10.1109/MERCon55799.2022.9906277.http://dl.lib.uom.lk/handle/123/19323This study aims to develop a conceptual model that could be adopted for the development of the existing e-government framework in Sri Lanka with the use of a more citizen-centred approach. Policy and Governance, E-government Service Quality, Information Technology Infrastructure and Organizational Commitment were identified as the most influential factors to implement a successful citizen-centred e-government framework. The study was carried out considering both users and nonusers of existing e-government services. As the findings unveiled, the most influential factor for existing users is the e-government service quality, whereas that of nonusers is the organizational commitment to the adoption of citizen-centred e-government services in Sri Lanka.enCitizen-centred e-governmentPolicy and governanceOrganizational commitmentE-government service qualityInformation technology infrastructureConference-Full-textEngineeringEngineering Research Unit, University of Moratuwa2022Moratuwa Engineering Research Conference 2022Moratuwa, Sri LankaProceedings of Moratuwa Engineering Research Conference 2022dilumfdo@gmail.comChandana.p@sliit.lk10.1109/MERCon55799.2022.9906277