Pereira, NJayasena, S2013-12-272013-12-272006http://dl.lib.mrt.ac.lk/handle/123/9602Process Automation concentrates on automating structured processes of an organization in order to achieve excellent service delivery by enabling the employees to pay more attention to semi structured or unstructured processes. The growth of the Sri Lankan healthcare sector is a necessity at this stage due to an increasingly ageing community and a significant increase in non-communicable diseases. Despite many regulations that govern the sector, it continues to be inundated with many problems in relation to delivery of healthcare services.enConference-Extended-Abstract2006ERU - Research for industrypp. 46-47Proceedings of the 12th annual symposium 2006