63 BIBLIOGRAPHY Achrol, R. S., & Kotler, P. (2011). Frontiers of the marketing paradigm in the third millennium. Journal of the Academy of Marketing Science, 40(1), 35–52. doi:10.1007/s11747-011-0255-4 Ann, P., & Koenraad, V. (2010). Designing a Retail Store Environment for the Mature Market: A European Perspective. Journal Of Interior Design, 35(2), 21-36. http://dx.doi.org/10.1111/j.1939-1668.2009.01036.x Areni, C. S., & Kim, D. (1994). The influence of in-store lighting on consumers’ examination of merchandise in a wine store.International Journal of Research in Marketing,11(2), 117–125. doi:10.1016/0167-8116(94)90023-x Babin, B. J., & Attaway, J. S. (2000). Atmospheric affect as a tool for creating value and gaining share of customer.Journal of Business Research,49(2), 91–99. doi:10.1016/s0148-2963(99)00011-9 Bagozzi, R. P. (1986).Principles of marketing management(2nd ed.). New York: Macmillan [u.a.]. Bagozzi, R. P., Gurhan-Canli, Z., & Priester, J. R. (2002).The social psychology of consumer behaviour. Philadelphia, PA: Open University Press. Bagozzi, R. P. (2010). Neuroscience in marketing research. Marketing ZFP, 32(JRM 1), 7–17. doi:10.15358/0344-1369-2010-jrm-1-7 Bailey, S., & Baker, J. (2014). Visual merchandising for fashion. Lausanne, Switzerland: AVA Publishing SA. Baker, J., & Wakefield, K. L. (2011). How consumer shopping orientation influences 64 perceived crowding, excitement, and stress at the mall. Journal of the Academy of Marketing Science,40(6), 791–806. doi:10.1007/s11747-011-0284-z Baker, J., Parasuraman, A., Grewal, D., & Voss, G. B. (2002). The influence of multiple store environment cues on perceived merchandise value and patronage intentions.Journal of Marketing,66(2), 120–141. doi:10.1509/jmkg.66.2.120.18470 Ballantine, P. W., & Jack, R. (2010). Atmospheric cues and their effect on the hedonic retail experience.International Journal of Retail & Distribution Management,38(8), 641–653. doi:10.1108/09590551011057453 Banat, A. and Wandebori,H.(2012)Store Design and Store Atmosphere Effect on Customer Sales per Visit 2nd International Conference on Business, Economics, Management and Behavioral Sciences (BEMBS'2012) Oct. 13-14, 2012 Bali (Indonesia) Bellizzi, J. A., A. E. Crowley, and R. W. Hasty. 1983. The effects of color in store design. Journal of Retailing 59, no. 1(spring): 21-45. Bellizzi, J. A., & Hite, R. E. (1992). Environmental color, consumer feelings, and purchase likelihood.Psychology and Marketing,9(5), 347–363. doi:10.1002/mar.4220090502 Bettman, J. R. (1979).An information processing theory of consumer choice. Reading, MA: Addison-Wesley Educational Publishers. Bigné, J. E., & Andreu, L. (2004). Emotions in segmentation.Annals of Tourism Research,31(3), 682–696. doi:10.1016/j.annals.2003.12.018 Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees.Journal of Marketing,56(2), 57. doi:10.2307/1252042 65 Burns, A., & Bush, R. (2013). Basic marketing research (1st ed.). Beijing: Zhongguo ren min da xue chu ban she. Byrne, B. M. (2016).Structural equation modeling with AMOS: Basic concepts, applications, and programming - 2nd edition(2nd ed.). New York: Psychology Press. Campbell, D. E. (1979). Interior office design and visitor response.Journal of Applied Psychology,64(6), 648–653. doi:10.1037//0021-9010.64.6.648 Collins-Dodd, C., & Lindley, T. (2003). Store brands and retail differentiation: The influence of store image and store brand attitude on store own brand perceptions.Journal of Retailing and Consumer Services,10(6), 345–352. doi:10.1016/s0969-6989(02)00054-1 Co, S. P., Lo, S., & Press, G. (2012). Color and space in architecture and interior design: Commercial, corporate, dining, educational, public, residential, recreational. Berkeley, CA: Gingko Press Curtis, E., Watson, H. N., & Sephton, L. (2007). Fashion retail (interior angles) (2nd ed.). Chichester, England: Wiley, John & Sons. Davies, B. J., & Ward, P. (2002).Managing retail consumption. New York: John Wiley & Sons. Donovan, R. J., J. R. Rossiter, G. Marcoolyn, and A. Nesdale. 1994. Store atmosphere and purchasing behavior. Journal of Retailing 70, no. 3: 283-94. Doyle, P., and I. Fenwick. 1974. How store image affects shopping habits in grocery chains.Journal of Retailing 50, no. 4: 39. Doyle, S. A., & Broadbridge, A. (1999). Differentiation by design: The importance of design in retailer repositioning and differentiation.International Journal of Retail & Distribution Management,27(2), 72–83. doi:10.1108/09590559910258571 66 Duncan Herrington, J. (1996). Effects of music in service environments: A field study.Journal of Services Marketing,10(2), 26–41. doi:10.1108/08876049610114249 Dunn, PM & Lusch, RF. 2007. Retailing. Cincinnati: South-Western College. Dunne, P. M., Lusch, R. F., & Carver, J. R. (2010).Retailing(7th ed.). United States: South Western Educational Publishing. Ebster, C. (2015). Store design and visual merchandising, Second edition: Creating store space that encourages buying. United States: Business Expert Press. Ebster, C., & Garaus, M. (2013). Store design and visual merchandising creating store space that encourages buying. New York, NY: Business Expert Press. Fernie, J., Fernie, S., & Moore, C. (2015). Principles of retailing. London, United Kingdom: Routledge. Floor, K . Branding a store: How to build successful retail brands in a changing marketplace (2007).Choice Reviews Online,44(09), 44–5135–44–5135. doi:10.5860/choice.44-5135 Garson, D. (2010). Factor analysis. Retrieved March 5, 2013, from http://faculty.chass.ncsu. edu/garson/PA765/factor.htm Gideon, L. (2012). Handbook of survey methodology for the social sciences. New York Gilbert, D. N. (2003). Retail marketing management (2nd Edition ed.). India: Pearson Education. Ghosh, A. Retail management. Orlando, FL: Dryden Press, 1990 Grewal, D., Levy, M., & Kumar, V. (2009). Customer experience management in retailing: An organizing framework.Journal of Retailing,85(1), 1–14. 67 doi:10.1016/j.jretai.2009.01.001 Grove, S. J., & Fisk, R. P. (1997). The impact of other customers on service experiences: A critical incident examination of “getting along.”Journal of Retailing,73(1), 63–85. doi:10.1016/s0022-4359(97)90015-4 Groves, R. M., Fowler, F. J., Coouper, M. P., Lepkowski, J. M., Singer, E., Tourangeau, R., … Denny, F. W. (2011). Survey methodology - 2nd edition (2nd ed.). Chichester, United Kingdom: Wiley-Blackwell (an imprint of John Wiley & Sons Ltd). Gudonavičienė, R., & Alijošienė, S. (2013). Influence Of Shopping Centre Image Attributes On Customer Choices.economics And Management,18(3), . doi:10.5755/j01.em.18.3.5132 Hallbauer, S. (2013). Retail marketing and new retail idea - marks & Spencer. Germany: GRIN Verlag GmbH. Han-Shen Chen, and Tsuifang Hsieh (2010)The effect of atmosphere on customer perceptions and customer behavior responses in chain store supermarkets :African Journal of Business Management Vol. 5(24), pp. 10054-10066, 14 October, 2011 http://www.academicjournals.org/AJBM doi: 10.5897/AJBM10.608 Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. New York: Guilford Publications. Hefer, Y., & Cant, M. C. (2013). Visual merchandising displays effect on consumers: A valuable asset or an unnecessary burden for apparel retailers.International Business & Economics Research Journal (IBER),12(10), 1217. doi:10.19030/iber.v12i10.8132 Holbrook, M. B. (1978). Beyond attitude structure: Toward the informational determinants of attitude. Journal of Marketing Research,15(4), 545. doi:10.2307/3150624 68 Hoogland, J. J., & Boomsma, A. (1998). Robustness studies in Covariance structure modeling: An overview and a Meta-Analysis.Sociological Methods & Research,26(3), 329–367. doi:10.1177/0049124198026003003 Home. Ccsenet.org. Retrieved from http://www.ccsenet.org Hu, H., & Jasper, C. R. (2006). Social cues in the store environment and their impact on store image.International Journal of Retail & Distribution Management,34(1), 25–48. doi:10.1108/09590550610642800 Altman. I.(1991) Handbook of environmental psychology. New York: John Wiley and Sons, II, G. C. B. (1990). Music, mood, and marketing.Journal of Marketing,54(4), 94. doi:10.2307/1251762 IBM SPSS - IBM Analytics. (2017). Ibm.com. Retrieved 26 March 2017, from http://www.ibm.com/analytics/us/en/technology/spss/ Jacobsen, M.-L. (2011). The art of retail buying: An introduction to best practices from the industry. Singapore, Singapore: John Wiley. Kincade, D.H. and Gibson, F.Y. (2006) Merchandising of fashion products. United States: Prentice Hall. Kellaris, J. J., Cox, A. D., & Cox, D. (1993). The effect of background music on ad processing: A contingency explanation.Journal of Marketing,57(4), 114. doi:10.2307/1252223 Kent, T. (2007). Creative space: Design and the retail environment.International Journal of Retail & Distribution Management,35(9), 734–745. doi:10.1108/09590550710773273 Kim, Y.-K., Sullivan, P., & Forney, J. C. (2007).Experiential retailing: Concepts and 69 strategies that sell. New York: Fairchild Books & Visuals. Kline, R. B. (2010).Principles and practice of structural equation modeling(3rd ed.). New York: Guilford Publications. Klanten, R., & Borges, S. (2013). Brand spaces: Branded architecture and the future of retail design. Berlin: Die Gestalten Verlag. Kotler, P., & Keller, K. L. (2014). Marketing management - 14th edition (14th ed.). Boston, MA, United States: Prentice Hall. Kowatsch, T., & Maass, W. (2010). In-store consumer behavior: How mobile recommendation agents influence usage intentions, product purchases, and store preferences. Computers in Human Behavior, 26(4), 697–704. doi:10.1016/j.chb.2010.01.006 Koumbis, D. (2014). Fashion retailing: From managing to merchandising. London, United Kingdom: Bloomsbury Publishing PLC. Kumar, A., & Kim, Y.-K. (2014). The store-as-a-brand strategy: The effect of store environment on customer responses.Journal of Retailing and Consumer Services,21(5), 685–695. doi:10.1016/j.jretconser.2014.04.008 Kumar, Archana, "The effect of store environment on consumer evaluations and behavior toward single-brand apparel retailers. " PhD diss., University of Tennessee, 2010. http://trace.tennessee.edu/utk_graddiss/816 Langer, E. J., & Saegert, S. (1977). Crowding and cognitive control.Journal of Personality and Social Psychology,35(3), 175–182. doi:10.1037/0022-3514.35.3.175 Lantos, G. P. (2015). Consumer behavior in action: Real-life applications for marketing managers. New York, NY, United States: Routledge. 70 Lee, J. (2008). Relative and interaction effects of Situational and personal factors on impulse buying. ProQuest. Lea-Greenwood, G. (2013). Fashion marketing communications. United Kingdom: John Wiley & Sons. Levy, M. E., Weitz, B. A., & Beitelspacher, L. S. (2011). Retailing management. Michael Levy, Barton A. Weitz (8th ed.). New York: McGraw-Hill Higher Education. Likert, R. (1932). A technique for the measurement of attitudes (1st ed.). New York: Lin, I. Y. 2004. Evaluating a servicescape: The effect of cognition and emotion. International Journal of Hospitality Management 23, no. 2: 163-78. Lindquist, J. D. 1974. Meaning of image. Journal of Retailing 50, no. 4: 29-35. Machleit, K. A., & Eroglu, S. A. (2000). Describing and measuring emotional response to shopping experience.Journal of Business Research,49(2), 101–111. doi:10.1016/s0148-2963(99)00007-7 Machleit, K., Eroglu, S., & Mantel, S. (2000). Perceived retail crowding and shopping satisfaction: What modifies this relationship?Journal of Consumer Psychology, 9(1), 29–42. doi:10.1207/s15327663jcp0901_3 Mantrala, M. K. (2010).Retailing in the 21st century: Current and future trends (2nd ed.). Heidelberg: Springer-Verlag Berlin and Heidelberg GmbH & Co. K. Marans, R. W., & Spreckelmeyer, K. F. (1982). Evaluating open and conventional office design.Environment and Behavior,14(3), 333–351. doi:10.1177/0013916582143005 Manuelli, S. (2006).Design for shopping: New retail interiors. New York, NY, 71 United States: Abbeville Press Inc.,U.S. Mehrabian, A., Russell, J. A., & Russell, S. J. (1974).An approach to environmental psychology. Cambridge, MA: Cambridge, M.I.T. Press [1974]. Menthula, S. (2013).Factors Affecting Buying Decision of Customers’ in Apparels Retailing. India: GRIN Verlag. Mesher, L. (2010). Basics interior design 01: Retail design. United States: AVA Publishing. Michon, R., Chebat, J.-C., & Turley, L. W. (2005). Mall atmospherics: The interaction effects of the mall environment on shopping behavior.Journal of Business Research,58(5), 576–583. doi:10.1016/j.jbusres.2003.07.004 Milliman, R. E. (1982). Using background music to affect the behavior of supermarket shoppers.Journal of Marketing, 46(3), 86. doi:10.2307/1251706 Morrin, M., & Ratneshwar, S. (2000). The impact of Ambient scent on evaluation, attention, and memory for familiar and unfamiliar brands.Journal of Business Research,49(2), 157–165. doi:10.1016/s0148-2963(99)00006-5 Morrow, P. C., & McElroy, J. C. (1981). Interior office design and visitor response: A constructive replication.Journal of Applied Psychology,66(5), 646–650. doi:10.1037//0021-9010.66.5.646 Murialdo, F. (2013). Practice of consumption and spaces for goods. United States: Labomint. Musso, F., Druica, E., & Musso (2014). Handbook of research on retailer-consumer relationship development. Boca Raton, FL, United States: Business Sci Refer Igi. 72 Navaratne,.(2011), Sri Lankan Fashion Design Industry. Slideshare.net. Retrieved from https://www.slideshare.net/nrnslideshare/sri-lankan-fashion-design-industry- 10088717 Nevin, J. R., and M. J. Houston. 1980. Image as a component of attraction to intra- urban shopping areas. Journal of Retailing 56: 77-84. Newman, A. J., & Cullen, P. (2001). From retail theatre to retail food show the shrinking face of grocery.British Food Journal,103(7), 443–452. doi:10.1108/00070700110401577 Noel, H. (2009).Consumer behaviour. Lausanne, Switzerland: AVA Academia. North, E., De Vos, R., & Kotzé, T. (2010). The importance of apparel product attributes for female buyers.Journal of Family Ecology and Consumer Sciences /Tydskrif vir Gesinsekologie en Verbruikerswetenskappe,31(1), . doi:10.4314/jfecs.v31i1.52834 Odel. (2013). Online shopping Sri Lanka. http://www.odel.lk Ortiz, D. (2007). Research design: Qualitative, quantitative, and mixed methods approaches [Book Review].Qualitative Research Journal,6(2), [205]–207. doi:10.3316/qrj0602205 Perera, M.. Textile and Apparel Industry of Sri Lanka – an Overview Contents. Academia.edu. Retrieved, from http://www.academia.edu/4634295/Textile_and_Apparel_Industry_of_Sri_Lanka_an _Overview_Contents Peng, N., Object, object, & Chen, A. (2015). Luxury Fashion Brands And Affluent Customers- Application Of An Extended Mehrabian-Russell Model To Flagship Stores. Global Fashion Management Conference, 4(4), 517–520. 73 doi:10.15444/gfmc2015.04.04.03 Piotrowski, C. M., & Rogers, E. A. (2016). Designing commercial interiors (2nd ed.). New York, NY, United States: Wiley, John & Sons. Puccinelli, N. M., Goodstein, R. C., Grewal, D., Price, R., Raghubir, P., & Stewart, D. (2009). Customer experience management in retailing: Understanding the buying process.Journal of Retailing,85(1), 15–30. doi:10.1016/j.jretai.2008.11.003 Russell, J. A., & Mehrabian, A. (1978). Approach-avoidance and affiliation as functions of the Emotion-Eliciting quality of an environment.Environment and Behavior,10(3), 355–387. doi:10.1177/0013916578103005 Snodgrass, J., Russell, J. A., & Ward, L. M. (1988). Planning, mood, and place- liking. Journal of Environmental Psychology, 8(3), 209–222. doi:10.1016/s0272- 4944(88)80010-0 Schumacker, R. E., Lomax, R. G., & Schumacker, all E. (2004).A beginner’s guide to structural equation modeling(2nd ed.). New York, NY, United States: Lawrence Erlbaum Associates. Sherman, E., Mathur, A., & Smith, R. B. (1997). Store environment and consumer purchase behavior: Mediating role of consumer emotions.Psychology and Marketing,14(4), 361–378. doi:10.1002/(sici)1520-6793(199707)14:4<361::aid- mar4>3.0.co;2-7 Silva, T. S., & Giraldi, J. de M. E. (2010). The influence of store image on customer satisfaction: A case study of a shoe store.Brazilian Business Review,7(2), 60–77. doi:10.15728/bbr.2010.7.2.4 Singh, R. "An empirical investigation into the effects of shopping motivation on store environment-value relationship." Dissertation, Florida State University, 2006. 74 Smith, P. C., & Curnow, R. (1966). “Arousal hypothesis” and the effects of music on purchasing behavior.Journal of Applied Psychology,50(3), 255–256. doi:10.1037/h0023326 Solomon, M. R. (1985). Packaging the service provider.The Service Industries Journal, 5(1), 64–72. doi:10.1080/02642068500000006 Spangenberg, E. R., Crowley, A. E., & Henderson, P. W. (1996). Improving the store environment: Do olfactory cues affect evaluations and behaviors?Journal of Marketing,60(2), 67. doi:10.2307/1251931 Spangenberg, E. R., Sprott, D. E., Grohmann, B., & Tracy, D. L. (2006). Gender- congruent ambient scent influences on approach and avoidance behaviors in a retail store.Journal of Business Research,59(12), 1281–1287. doi:10.1016/j.jbusres.2006.08.006 Sr La k Maha B kuva. Sa khy l khana Dep rtam ntuva, (n.d.). Economic and social statistics of Sri Lanka 2014 Srinivasan, S. R., & Srivastava, R. K. (2010). Creating the futuristic retail experience through experiential marketing: Is it possible? An exploratory study. Journal of Retail & Leisure Property, 9(3), 193–199. doi:10.1057/rlp.2010.12 Strähle, J. (2015). Emotionalizing Fashion Retail. Central Eastern Europe: BoD – Books on Demand,. Street, B., Nam, A., Studio, A., & Fashions, A. (2017). Colombo Shopping | Clothing and Accessories - Best shops in colombo to shop. Colomboguide.net. Retrieved 26 March 2015, from http://www.colomboguide.net/Clothing-Accessories/ Sullivan, M., & Adcock, D. (2002). Retail marketing. London, United Kingdom: Cengage Learning Business Press. 75 Thomas, J. R., Nelson, J. K., & Silverman, S. J. (2010).Research methods in physical activity - 6th edition(6th ed.). Champaign, IL: Human Kinetics Publishers. Torres-Baumgarten, G., & Yucetepe, V. (2011). Are consumer perceptions of retailers aligned with retail store positioning?Journal of Business & Economics Research (JBER),5(12), . doi:10.19030/jber.v5i12.2614 Trace: Tennessee Research and Creative Exchange ,University of Tennessee, Knoxville Research.. Trace.tennessee.edu., from http://trace.tennessee.edu Turley, L. W., & Milliman, R. E. (2000). Atmospheric effects on shopping behavior. Journal of Business Research,49(2), 193–211. doi:10.1016/s0148-2963(99)00010-7 Vecchi, A., & Buckley, C. (Eds.). (2016). Handbook of research on global fashion management and merchandising. United States: Business Science Reference. Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009). Customer experience creation: Determinants, dynamics and management strategies.Journal of Retailing,85(1), 31–41. doi:10.1016/j.jretai.2008.11.001 Yin, R. K. (2002). Applications of case study research (2nd ed.). Thousand Oaks, CA: Sage Publications. Yin, R. K. (2010). Qualitative research from start to finish. New York: Guilford Publications. Yin, R. K. (2013). Case study research: Design and methods (5th ed.). Los Angeles, CA [etc.]: SAGE Publications. Yüksel, A. (2009). Exterior Color and Perceived Retail Crowding: Effects on Tourists' Shopping Quality Inferences and Approach Behaviors. Journal of Quality 76 Assurance in Hospitality & Tourism, 10(4), 233-254. http://dx.doi.org/10.1080/15280080903183383 Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means- end model and synthesis of evidence. Journal of Marketing, 52(3), 2. doi:10.2307/1251446 Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2012). Services marketing: Integrating customer focus across the firm (6th ed.). New York: McGraw Hill Higher Education. Zeithaml, V. A., Bitner, M. J., Prepared, D. G. D., & Zeithaml-Bitner (2000). Instructor’s manual to accompany services marketing: Integrating customer focus across the firm, second edition (2nd ed.). Boston, MA, United States: McGraw-Hill Inc.,US. Zeynep ,E .Nilgün, g (2011) congruence between atmospheric cues and store image in fashion retailing ,Izmir University of Economics Sakarya cad. No:156 353B- balcova-Izmir Turkey Zweigenhaft, R. L. (1976). Personal space in the faculty office: Desk placement and the student-faculty interaction. Journal of Applied Psychology, 61(4), 529–532. doi:10.1037//0021-9010.61.4.529