Abstract:
In the Sri Lankan construction industry, the wrong industry practices and undefined areas about delay and disruption in the contract causes the disputes. Significantly, the disputes cause controversial issues in the quality of the working relationship. Accordingly, the negative impact on the working relationship affects construction sustainability during the execution stage. Here, the implementation of the SCL protocol for the claim management would overcome the above mentioned problem. The aim of the research was designed with modifying the SCL protocol to best suit the Sri Lankan claims management and hence to improve quality of working relationship. Thus, the expert interviews from five experts set out the feasibility and practicability of the SCL protocol in Sri Lanka. Here, the experts having more than 10 years of experience in claims management were selected through snowball sampling and the collected data was analysed through code based content analysis using NVivo. Finally, the suggestions for the modification of the core principles in SCL protocol to match with the current Sri Lankan practices and the practical difficulties to implement the SCL protocol were determined. Ultimately, the modification and implementation of the SCL protocol together would enhance the construction sustainability during the execution stage.
