Win-win settlement: applicability of negotiation principles for dispute negotiations in construction projects

Abstract

Effective resolution of dispute is always helpful for sustainable construction practices. However, it is experienced that parties continuously failing to reach settlements in an effective and efficient manner. Although many researches write on how to carryout negotiations successfully those concepts hardly adopted in construction dispute negotiations. Construction dispute negotiations are different to other business negotiations due to some unique features inherited such as complexity, regulated by contract, and tendency of discouraging claims. Therefore, it is identified new theories need to be developed and applied in construction dispute negotiations. Thus, the study was focused on improvement of fundamental principles of negotiation to address characteristics of construction projects. The study was approached through a multiple case study and in-depth study was carried out on two selected cases which claims based dispute negotiation successfully concluded. Success factors of claims based dispute negotiation identified through literature review compared with actual setting of selected cases. Further, it was identified how parties have addressed special characteristics of claims based disputes in construction projects when conducting negotiations. Analysis reveals that, how far theory can be explained through research findings and which theory should be extended based on knowledge explored. Accordingly conceptual framework had been developed and it is concluded that the negotiation process shall be merged with characteristics of construction disputes in order to achieve win-win settlement through negotiation. Major deviation from existing theory when applying to claims based dispute negotiation in a road project is negotiation shall be based on both position and interest of the parties.