In a competitive environment where warehouses seek to outperform their competitors, it is critical to measure warehouse efficiency which provides warehouse managers with a clear vision of current issues and opportunities for improvement. Under bonded warehouses there are a separate kind of warehouses known as UPB warehouses (unaccompanied personal baggage warehouses). Customs bonded baggage warehouses are situated in Colombo, Peliyagoda, Wattala, Kandy, Galle, Kurunegala, Addalachchena, et cetera to clear unaccompanied baggage sent before departure from a foreign country. The core objective of this study is to measure and critically evaluate the level of efficiency of such UPB warehouses with reference to the three warehouses of ABC (PVT) LTD. Although there exist UPB sector warehouses throughout the island, no previous study has measured the efficiency levels of such warehouses.

Jayawardena, D.D.S.S., & Ratnajeewa, D.R. (2018). Evaluation of warehouse performance: case of unaccompanied personal baggage (UPG) warehouses in Sri Lanka [Extended Abstract]. In T.L. Gunaruwan (Ed.), Proceedings of 3rd International Conference on Research for Transport and Logistics Industry 2018 (pp. 3-8). Sri Lanka Society of Transport and Logistics.