Role of strategic emotional intelligence on technological capability, technological knowledge management and organisational learning & growth

Abstract

Throughout the years researches and practitioners have proved that the technology can play a significant role in gaining competitive advantage. However, despite superior technology, organizations may fail to successfully compete in the market place. One of the important factors to success for a technology aimed organization is the capability to learn and maintain knowledge and this involves the conversion of data into information. A company’s technological capability is developed over time and accumulated throughout its experience. When a business generates its technological capability, it invests considerable resources in research and development (R&D), which incorporates the development of unique products, the accumulation of knowledge stores, and the training of technical personnel. Emotional Intelligence (EI) has been identified as an important factor for corporate success. This study aims to investigate the moderating impact of strategic emotional intelligence i.e. Understanding Emotions (Self and Others), Managing Emotions (Self and Others), and Social Skills on technological capability and technological knowledge management towards enhancing the learning & growth of an organization. Based on the extensive literature review, this study develops five hypotheses to support the arguments. An empirical study with a questionnaire, was conducted on all banks which were registered under Colombo stock exchange in Sri Lanka in order to collect data. Structural equation modelling (SEM) is used to analyse data and the moderation effect has been tested using SMART PLS based Structural Equation Modelling. Study concludes a positive influence of Strategic EI towards organizational learning and growth and how Strategic EI moderates the relationship between technological capability, technological knowledge management and the learning & growth of an Organization.