Abstract:
E-commerce has been gaining momentum
drastically over past few years with new trends in
technology. The key entity of any e-commerce business
is to provide the customer with maximum benefits. Due
to this reason using sophisticated technology in ecommerce
aspects were seen vividly. With the rapid
improvement and usage of messaging apps 2015 most of
the business entities where interested in shifting their
business deals through most of the messaging apps. The
concept of messaging apps where further developed in
to a phase of using an embedded conversational
interface which allows the customer and the business to
deal peacefully. E commerce sites provide a key word
search along with a menu driven navigation. Users have
come across issues in choosing the exact item needed
with the prevailing system. It is reported that about 80%
of web shoppers have left the e-commerce sites due to
not finding what they needed. To address this problem,
the concept of Natural Language interface acting as a
shopping assistant was developed. This will build a
conversation with the user forwarding a series of
questions regarding the goods the user wishes to
purchase. This system is mainly developed using AIML
scripting, java and prolog.
