Abstract:
This study examines the variables that affect workers' well-being during the COVID-19 pandemic at work in the telecommunications sector. The study utilized a deductive methodology based on the quantitative data examination, and 248 respondents in the telecommunications sector were surveyed using a structured questionnaire. Data analysis was carried out using statistical software (SPSS). Employee engagement was the study's mediating variable; organizational communication, work-life balance, and leadership support were the independent factors; employee well-being served as the study's dependent variable. The literature review supported the consideration of the aforementioned factors for research. The results of the data analysis revealed a positive association between each variable and the dependent variable. The research conclusions are supported by relevant suggestions, which offer businesses in the telecommunications sector guidance on how to build the long-term infrastructure required for working from home.
