Performance management of contractor’s quantity surveyors through the use of proper documents and records

Abstract

Errors in construction documents and records can have serious impacts on construction projects. These impacts are manifested mostly during the construction and post-construction stages of the projects. The errors in documents and records significantly affect the performance of quantity surveyors (QSs) working for contractors. Thus, the aim of this study was to investigate how the performance of contractor QSs could be managed using proper documents and records. A mixed approach was used to collect the required empirical data via a series of interviews and a questionnaire survey. The collected data were analysed using manual content analysis and relative important index, respectively. The results of the analysis indicate the documents and records that are significantly relevant to contractor QSs. Similarly, significant errors that can occur in those documents and records and causes of those errors also were identified. Finally, the solutions that could minimize the errors were identified and ranked according to their significance. The study findings revealed that the use of proper documentation and record management can enhance the performance of contractor QSs and ensure project success by controlling cost and time overruns.