Abstract:
The construction industry is labour-intensive, and any conflict involving workers affects the project's overall performance. The present study identified potential conflicting factors and assessed the relative influence of those factors on the performance of workers. A total of nine conflicting factors were identified based on relevant literature. A questionnaire survey was prepared, and responses were collected from workers by visiting four construction sites in India. The data was then analysed using descriptive statistical methods. It was found that payment delay and overworking were the most influential conflicting factors on worker performance. Inadequate resources, lack of communication, lack of education/training, time pressure, and factors related to workplace environments such as noise and dust were also identified as contributing factors to worker conflicts. In contrast, lack of safety and low-risk perception were identified as the least impactful on performance. Addressing these conflicting factors can improve worker performance and job satisfaction, improving the project's overall performance. The study's findings can serve as a guide for employers and managers to create a positive work environment and address the difficulties faced by construction workers at job sites.
