Abstract:
The apparel industry's sample room often faced challenges in performance management. Due to the lack of a performance management system, delays and quality issues have occurred, leading to customer dissatisfaction and reduced future opportunities. This research addressed these challenges by implementing a reliable performance management system using the Hoshin Kanri matrix integrated with Power BI. The study defined Key Performance Indicators using the Hoshin Kanri matrix as a strategic tool and visualized the performance using Power BI dashboards. The investigation used data after exploring a sample room operation in the apparel industry and acquiring experience with the process. Using a qualitative approach, this research helped apply theoretical knowledge to practical insights to optimize the sample room process. The analysis included applying the HK matrix to align operational objectives with relevant KPIs. The results highlighted that the linkage between the HK matrix and Power BI significantly improved the ability to monitor KPIs in real-time. After implementing this approach, the company was able to do real-time performance monitoring and provide key insights, guiding decision-makers to make the right decisions at the right time. Furthermore, ultimately it led to improved efficiency in the sample room, better customer satisfaction, and opportunities in the apparel industry, and finally improved the sample room performance. This study implied the importance of a proactive approach through the Power BI integrated HK matrix to maintain a competitive advantage, achieve organizational goals, and provide better service to customers.
