Abstract:
Purpose – The purpose of this paper is to explore work-related attitudes of information technology
(IT) enabled business process outsourcing (ITES-BPO) employees.
Design/methodology/approach – There are 25 firms operating in Sri Lanka that fall into the
category of ITES-BPO; a random sample of 117 employees from these 25 firms responded to the
survey.
Findings – The findings suggest that tenure has a significant effect on task autonomy and marital
status has a significant effect on working hours.
Originality/value – A research exploring work-related attitudes of ITES-BPO employees towards
their work and work environment, in a South Asian country that is considered as active and
promising destination for such services, could provide practitioners with key information that could
enable them to make informed managerial decisions.
