Work-related attitudes of employees in the emerging ITES-BPO sector of Sri Lanka
| dc.contributor.author | Wickramasinghe, V | |
| dc.contributor.author | Kumara, S | |
| dc.date.accessioned | 2013-10-21T02:29:12Z | |
| dc.date.available | 2013-10-21T02:29:12Z | |
| dc.description.abstract | Purpose – The purpose of this paper is to explore work-related attitudes of information technology (IT) enabled business process outsourcing (ITES-BPO) employees. Design/methodology/approach – There are 25 firms operating in Sri Lanka that fall into the category of ITES-BPO; a random sample of 117 employees from these 25 firms responded to the survey. Findings – The findings suggest that tenure has a significant effect on task autonomy and marital status has a significant effect on working hours. Originality/value – A research exploring work-related attitudes of ITES-BPO employees towards their work and work environment, in a South Asian country that is considered as active and promising destination for such services, could provide practitioners with key information that could enable them to make informed managerial decisions. | |
| dc.identifier.issue | 1 | |
| dc.identifier.journal | Strategic Outsourcing: An International Journal | |
| dc.identifier.pgnos | 20-32 | |
| dc.identifier.uri | http://dl.lib.mrt.ac.lk/handle/123/8680 | |
| dc.identifier.volume | 3 | |
| dc.identifier.year | 2010 | |
| dc.language | en | |
| dc.subject | Outsourcing | |
| dc.subject | Sri Lanka | |
| dc.subject | Human resource management | |
| dc.subject | Employee attitudes | |
| dc.title | Work-related attitudes of employees in the emerging ITES-BPO sector of Sri Lanka | |
| dc.type | Article-Abstract |