Work-related attitudes of employees in the emerging ITES-BPO sector of Sri Lanka

Abstract

Purpose – The purpose of this paper is to explore work-related attitudes of information technology (IT) enabled business process outsourcing (ITES-BPO) employees. Design/methodology/approach – There are 25 firms operating in Sri Lanka that fall into the category of ITES-BPO; a random sample of 117 employees from these 25 firms responded to the survey. Findings – The findings suggest that tenure has a significant effect on task autonomy and marital status has a significant effect on working hours. Originality/value – A research exploring work-related attitudes of ITES-BPO employees towards their work and work environment, in a South Asian country that is considered as active and promising destination for such services, could provide practitioners with key information that could enable them to make informed managerial decisions.