Critical success factors of continuing work from home strategy for IT companies in Sri Lanka : organization perspective

Abstract

Organizations worldwide are investigating the effectiveness and viability of workfrom- home (WFH) initiatives as a result of the growing adoption of remote work, which has been accelerated by the COVID-19 pandemic. As the sector moves beyond the immediate crisis, there is a growing need to evaluate the sustainability and effectiveness of these strategies from an organizational perspective. This study offers insights into the elements that impact the effective installation and sustainability of remote work practices beyond urgent crisis circumstances by evaluating the points of view of both employers and employees of information technology (IT) organizations in Sri Lanka. It examines the impact of three key variables, organizational factors, personal factors, and technological infrastructure, on the perceived success of WFH strategies. By conducting a thorough literature analysis, the success and failure factors related to remote work strategies were identified. Data was collected through a structured online survey distributed to IT professionals. Quantitative data analysis was performed with the aid of SPSS and multiple linear regression was applied to test the proposed hypotheses. Findings indicate the importance of organizational and personal factors in ensuring the success of remote work in IT organizations. While technology serves as a necessary foundation, it is the effective management of organizational practices and the personal adaptability of employees that truly enhance WFH experiences. Conclusion of the research also emphasize the difficulties organizations face when developing and sustaining WFH policies, and provide solutions.