Critical evaluation of factors affecting success and failures of Sri Lankan government service major information technology projects : a case-study on the integrated treasury management information system of the Ministry of Finance Sri Lanka

Abstract

The implementation of information technology (IT) projects in government service organizations has become increasingly important in recent years. These projects have the project management, and technology adoption. This research study critically evaluates the factors influencing the success and failures of major information technology (IT) projects undertaken by the Sri Lankan government service, specifically focusing on the implementation of the Integrated Treasury Management Information System (ITMIS) by the Ministry of Finance. IT project implementation in the public sector is known to be complex and challenging, impacting government services significantly. To identify the key factors that contributed to the success of failure of the ITMIS project, qualitative research methods were employed. In- depth interviews were conducted with key stakeholders, including government officials, IT professionals, and end-users directly involved in the project. The study examines various dimensions relevant to project success, such as project management practices, stakeholder engagement, technical challenges, organizational culture, and change management. By conducting a comprehensive analysis of these factors, the research provides valuable insights and recommendations to enhance the success of future IT projects within the Sri Lankan government service. The outcomes of this research contribute to the existing body of knowledge on IT project management in the public sector. Policymakers, project managers, and IT professionals engaged in similar initiatives can benefit from the practical recommendations derived from the study. These findings facilitate the improvement of project management practices, resource allocation, and the successful implementation of future IT initiatives within the public sector of Sri Lanka. The findings of this research shed light on critical insights into the factors influencing the success and failure of IT projects within the Sri Lankan government service, specifically focusing on the implementation of the Integrated Treasury Management Information System (ITMIS) by the Ministry of Finance. Through an in-depth examination of project management practices, stakeholder engagement, technical challenges, organizational culture, and change management, this study provides actionable recommendations to enhance the success of future IT projects in the public sector.