Strategies for enhancing innovative technology adoption in university facilities management

Abstract

This study examines strategies that enhance the adoption of innovative technologies for university facilities management (FM) in Ghana. Grounded in a post-positivist philosophy, the study adopts a quantitative approach. Data were collected through structured questionnaires administered to FM personnel, academic and administrative staff, ICT personnel, and student leaders across five public universities in Ghana’s Greater Accra Region. Using stratified random sampling based on Cochran and Neyman procedures, 385 valid responses were obtained. SPSS was used for descriptive and inferential analysis. The study finds that technology adoption in university FM is driven more by governance, stakeholder engagement, and human capacity than by financial or technical factors. Key strategies include clear policies, effective communication, staff training, and interdepart-mental collaboration, which highlight adoption as a socio-organisational process. Training emerged as a critical enabler, indicating that usability rather than access is the main challenge. Financial incentives support imple-mentation, but organisational readiness is more decisive. Adoption is a continuous, system-based process that requires institutional alignment and integrated strategies for sustainable outcomes, including ongoing training, stakeholder engagement, and practices to meet evolving needs. The study provides empirical evidence from Africa and offers practical, action-oriented guidance for policymakers and university managers seeking to im-plement technology-driven FM practices.