Facilities management supply chain: collaboration of FM functions, flows and parties in the apparel sector

Abstract

This study aims to investigate the main functions of Facilities Management (FM) supply chain, upstream, midstream, and downstream activities, main parties and different flows in the apparel sector. The study followed a qualitative research approach based on case study design for empirical investigation. Data gathered from three case studies were analysed using content analysis. The research findings indicate that FM, being a multi-disciplinary function, owns a supply chain that integrates supply chains of maintenance, repair and refurbishment, energy, and water management, building services and operations, health, safety and hygiene, and housekeeping. The individual supply chains comprise its unique as well as common forms of information, services/products, and finance flows involved at upstream, midstream, and downstream of the supply chain. This research developed a holistic supply chain for FM by integrating the five main supply chains. The findings can be used by facilities managers to ensure seamless service delivery in FM.