Identifying maintenance training needs in Sri Lanka’s apparel industry and augmented reality as a strategic solution

Abstract

Maintenance training in Sri Lanka’s apparel industry remains largely informal and reactive, despite the sector's significant contribution to the national economy. This paper examines current maintenance training practices and needs within the industry and explores the potential of Augmented Reality (AR) as a strategic training solution. To achieve this, a qualitative research approach was adopted, using structured expert interviews with five professionals from the maintenance domain of the apparel industry. Purposive sampling ensured the inclusion of experts with substantial experience in Sri Lanka’s apparel sector. Thematic analysis was conducted using NVivo software. Findings were discussed under three main topics: current training practices, training needs at different organisational levels, and the integration of AR into maintenance training. It was revealed that current practices are largely informal, reactive, and lack structure. Training needs were identified at three levels, operational, supervisory, and managerial, with skill requirements ranging from procedural knowledge to strategic decision-making. The integration of AR was found to be highly promising, with experts endorsing it as a viable solution. AR’s ability to provide real-time, interactive simulations and task-specific guidance was highlighted as a major strength, improving engagement, accessibility, and adaptability. The study concludes that adopting a structured, hybrid training model incorporating AR can address skill gaps, enhance training efficiency, and better prepare maintenance personnel for evolving technological demands. These findings provide practical insights for stakeholders seeking to modernise training practices and align with global maintenance standards.