Web based mobile ticket reservation system for Public Transport in Sri Lanka Railway

Abstract

The emerging technology in mobile devices presents new business potential to Internet enterprises. The solutions of mobility services made it easier to obtain many things at anytime and anywhere, with this new services and technologies the time has come to open an another marketing channel to express product and services to the consumers. Based on the infrastructure ofthe existing e-commerce applications, these enterprises can extend their services to the vast population of mobile users by redesigning some of their business process. Taking the E-Ticket system as an example, this paper examines the requirements of m-commerce applications, and explores the benefits that mobility contributes by investigating how the electronic ticketing service can be extended to the mobile users. Very often, every journey starts with the purchase of a ticket at ticket counter. This often involves waiting in a queue, losing some precious time and extends the whole journey. The project talks about the design and development an e-ticket reservation system for Sri Lanka railway. It would be convenient to have an electronic system at our disposal, that could make this task as easier as possible and without additional steps for the passenger. The main objective of the project online ticket booking system is to book tickets online. It provides an alternate and convenient method for a customer to purchase tickets. The system is automatic in nature. Once the data is fed into the database, the staff need not do anything and the entire order is processed by the system. This project also offers the option to refund to the customers. The proposed system allows the customers to book tickets from anywhere. The number of staff members is also minimized at the ticket counter. There are provisions in the site for a user to become a registered member. Through a simple operation the customer can select the seat and make the payment. The customer can also cancel the ticket. Results show that both, usability and intention to use the mobile potentially high. Our findings suggest that usefulness and benefits of the mobile ticketing service are perceived.